About this bookThis book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step.
There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching and training material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.
Table of contents
Table of contents (18 chapters)
3.Warranty Plan
Warranty chain management entails compliance with sales and warranty contract to ensure that customers are satisfied with the manufacturer's aftersales warranty service.
4.Claims Management
This chapter introduces warranty claims and abnormality analysis, one of the first steps in a warranty plans, at the forefront of seller service delivery.
5.Spare Parts Management
The availability of spare parts is critical to the satisfactory completion of a claim. Many warranty contracts require spare parts to be shipped in conjunction with mass-produced goods and allow buyers to have spare parts readily available in the event of a product failure to reduce warranty service requirements.
6.Reverse Logistics
The warranty operation engages more than one single customer, factory or manufacturer.
7.Service Management
This Chapter mainly describes the fulfillment of service management by businesses and ensuring of reverse logistics implementations.
8.Warranty Data
The lifeline of enterprise survival lies in the control over product quality by the design and manufacturing end, and furthermore depends on whether a product can remain operating as designed in original specifications under the normal operation and strengths.
9.Warranty Data
10.Warranty Data
11.Warranty Data
The purpose of operation improvement is to find a solution that takes into account the external factors of the warranty service and the management indicators of the internal operation of the company. It should ensure the reasonableness of the warranty costs and shall benefit the promotion of the warranty plans.
12.Warranty Connection
The development of technology, 5G communications and the improvement of internet connection speed have expanded the stage of internet application, displaying flourishing development in car mobility , media and content, public and smart cities, healthcare, manufacturing service, and energy and public utility applications .
13.Preventive Maintenance
No matter it’s of the form of lease or pay per use (usage-based pricing), how sellers ensure warranty operation time, how to ensure the normal operation of products, and how to use services to help corporation profit are all important subjects at the current state.
14.Intelligent Determination
After the acquisition of data and understanding the operating status of the asset, from which aspect can we obtain a solution to reduce warranty and maintenance costs?
15.Circular Economy
The term “circular economy” refers to the maximization of resource utilization by mitigating, containing, and reducing the cycle of resources so that the input, waste, and emissions of resources can be minimized to reduce the environmental impact.
16.Sustainable Design
In addition to focusing on recycling and waste management at the end of a product's life cycle and establishing a system to address pollution, a more critical aspect of a circular economy is the improvement of design to reduce pollution sources, encompassing the prevention of environmental damage, changes in the nature of products and services, and the impact of consumption patterns on the environment.
17.Warranty Responsibility
This chapter examines the social responsibility of companies in aftersales warranty operations, the financial implications of supporting the continued implementation of warranties, as well as the establishment of a sustainable warranty management framework.
Reviews“During the past two decades, the bulk of publication on warranty management is largely based on the perspectives of statistics and operational research separately and most of the authors are academic researchers. There is an imperative to encourage more practitioners to publish their insights to further into warranty management. With the author’s rich academic and industrial experience, Dr Albert Liao’s new book can help university students and practitioners to gain a comprehensive understanding of warranty chain management. The book is supplemented by the introduction of digital transformation and sustainable development in after-sales service management and is an indispensable textbook for corporate trainees and university students. I am honoured to recommend this book.”
>“Congratulations! Dr. Albert Liao's new book is very comprehensive and well-written. It frames the growing importance of automotive electronics on warranty, and how that changes what used to be purely mechanical into something electronic, hardware vs. software vs misuse or misconfiguration, and how that affects NTF, which continues to trouble enterprises. The book exhaustively covers the fundamentals of warranty management, including claims management, warranty insurance, warranty costs, warranty fraud, and warranty law. In general, the book is very thorough and comprehensive, recommended for enterprise training about warranty management.”
“The book contains extensive important and useful materials on Warranty Management. It would be a good contribution to the literature on warranty analysis. Congrats to the author to integrate a wide range of content in addition to the latest technology trend on industry4.0 applications, and extend service coverage to product end-of-life period. The book will help readers to analyze warranty data.”
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