After the warranty provider returns the defective product to the service center from the customer, the service center performs actions such as receiving, testing, and repairing, and each station result information will be automatically uploaded to the Wareconne system through [Automatic Station API].

The Wareconn system receives information, records the test status and results, operates strictly in accordance with the station flow set up by warranty provider, does not require manual operation.

If the warranty provider’s asset fails to issue an error code (error code) information, the asset will automatically pass the [Automatic Repair API] interface information to the Wareconne system and submit a warranty claim to the corresponding warranty provider.

The asset supplier processes the claim in the Wareconn system, and after the service is completed, the maintenance report can be uploaded in the [Progress Tracking] function to record the cause of the failure and the maintenance action. Customers can view the maintenance report in [Service Progress].

If the customer server fails, the customer's internal self-built system will automatically pass the [Automatic Repair API], and pass the failure time, failure description, faulty component type, defective part PN, defective part SN, and other information into the Wareconne system and then automatically create an order and submit a warranty claim

The warranty provider processes the claim in the Wareconne system, and after completing the service, it will upload a maintenance report in the [Progress Tracking] function to record the cause of the failure and the maintenance action.

The customer obtains the warranty provider’s settlement report and the invoice type, RMA number, PN, SN, SN of the corresponding defective part, arrival time of the defective part to the supplier, delivery time of the good part, good product tracking no., return to RMA process.

The warranty provider imports the shipment data into the Wareconne system through the [Import Shipment Data API] to confirm that the product of the warranty claim is made by itself.

Customers and warranty providers can use the Warconn system [Warranty Quick Check] function to query product information, shipping information, in/out of warranty, correspondence, repair times and other information.