Description

When there is a broken issue, customer D need to notify supplier return address, PN, PPID and defect cause. Then, supplier need to find out related documents, confirm warranty contract and service costs and assign RMA no. manually. After shipped by customer, technicians at service center will start to process repair and testing, finally, generate a service report to customer by mail. In addition, supplier will charge customer service costs, logistics costs, material costs and related costs according to warranty contract.

No systematic management on warranty contract between customer and supplier.

Solution

Suppliers set up warranty contract, IW/OW service contents, service costs and servicing process through warranty provider portal. Meanwhile, system will detect related information of warranty contract automatically when customers process return claims. In addition, customer can also view warranty contract details.

Supplier has difficulties in tracking service progress. Also, customer has difficulties in reporting manufacturing department for improvement and put much manually effort on product return information.

Solution

Suppliers can view service center repair progress in the warranty provider portal / repair services / progress tracking / work progress. Customers can also view service reports.

Manually track and record the consolidated costs according to warranty contract .

Solution

Able to process settlement price and statistics through warranty provider portal and view warranty and service costs according to ware no., supplier, allocation time and warranty status through customer portal.