Description

When there is a broken issue on electronic components or electronic appliances, customer need to notify supplier related information such as PN, D/C, Lot#, Qty, defect cause by mail and wait for RMA no. manually. After shipped defective products by customer, supplier will process defect reason analysis, mail a service report and discuss for further improvement.

No systematic management on warranty contract to track historic record.

Solution

On wareconn warranty cloud ,the same supplier account can be associated with more than N customer accounts, when the client has defective products, customers claim warranty on platform, the system will automatically determine IW or OOW.

All customers' after-sales data are recorded separately through an Excel file. No systematic tracking and record for service report.

Solution

All customer after-sales products information will be stored in the warranty provider portal / statistical accounting / job statistics, according to the ware no. , repair customers, assigned time or self-order number.

Manually manage and analyze products or parts of different customers.

Solution

Component supplier record analysis process and improvement solution to generate service report of ware no., customers can also view report in customer portal.