Common Problems

Browser Questions

Q：Have you encountered the showing of verification error when using Safari？

A：Please click browser setting and check whether cookie is prohibited or not. If cookie is prohibited, please turn it on.

Q：What is the most appropriate browser for wareconn？

A：For better user experience, we recommend Google, Firefox, or IE browser of higher version.

Q：Have you encountered unsupported JavaScript？

A：The solution is to proceed browser setting.
Step 1. Open Internet Explorer.
Step 2. Click the Tools Menu, and then click Internet Options.
Step 3. On the Security tab, click the Custom evel button.
Step 4. Scroll down the Security Settings list until you see ActiveX controls and plug-ins
Step 5. For automatic prompting for ActiveX controls, click Enable.

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Account Questions

Q：Is it too complicated to enter account every time?

A： Please click “Remember Me”when you register the platform.

Q：How many accounts can a corporation own?

A：Free registration for 5 accounts. Please click if any other purchase requirements.

Q：Is it available to delete the account?

A： Yes, it is available to delete it. However, the account for corporation linkman cannot be deleted. The deletion process: basic information -> account management-> delete account

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Warranty Provider Portal Question

Q：How to find cooperated customer to join wareconn together?

A：If the one have not registered as customer, the process is: warranty provider portal-> warranty management-> customer-> invite customer to register. After customer registered, please search that customer name to associate with it under function module of applications.

Q：How to confirm authorization application sent from customer?

A：THe process: warranty provider portal-> warranty management-> customer-> application

Q：How to search tracking no. of shipment order?

A：The process: warranty provider portal-> warranty management-> warehousing-> batch receiving. Corresponding tracking no. could be viewed under warehousing record.

Q：Is it available to download or print the service report?

A：Yes, the process is: warranty provider portal-> warranty management-> warranty operation-> ware no. tracking

Q：In oder to meet warranty provider needs, how to view qualifications of service center?

A：The process: warranty provider portal-> repair services-> authorizations-> qualifications review

Q：How to apply for authorization if already have cooperated service center?

A：The process: warranty provider portal-> repair services-> authorization-> find service center name

Q：How to modify product display name?

A：The process: warranty provider portal-> basic setting-> judgement name-> modify product display name

Q：How to confirm the correct of SN?

A：The process: warranty provider portal-> basic setting-> warranty logistics-> enter SN to confirm

Q：How to set up warranty type?

A：The process: warranty provider portal-> basic setting-> warranty type-> add new setting

Q：How to delete return address?

A：The process: warranty provider portal-> basic setting-> return address-> add/ delete address

Q：What is the difference with on-site support and product return to warranty provider address?

A：On-site support address is the address of the defective product while the address of product return to warranty provider is the address what warranty provider accept defective goods

Q：How to build product information?

A：The process: warranty provider portal-> warranty condition-> product definition-> build product brand, type, name and PN

Q：How to build parts under product information?

A：First, need to build part information. The process is warranty provider portal-> warranty condition-> part definition-> build product brand, type, name and PN.-> warranty provider portal-> warranty condition-> product condition-> Click to bind corresponding parts

Q：What kind of situation need to build warranty card?

A：If there is no SN logics and difficult to detect warranty initial date, warranty card build is needed.

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Customer Portal Question

Q：How to confirm corresponding warranty provider authorization invitation?

A：The process: customer portal-> warranty provider-> association-> check "sent" authorization

Q：How to view warranty contract set up by warranty provider?

A：The process: customer portal-> warranty condition-> product warranty-> customer feedback if any questions on warranty contract

Q：How to view details of warranty card?

A：The process: customer portal-> warranty condition-> product warranty-> customer feedback if any questions

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FAQ

Category

Browser Questions

Q：Have you encountered the showing of verification error when using Safari？

Q：What is the most appropriate browser for wareconn？

Q：Have you encountered unsupported JavaScript？

Q：Verification Questions?

Q：Is it too complicated to enter account every time?

Q：How many accounts can a corporation own?

Q：Is it available to delete the account?

Q：How to do if forget password?

Q：How to set up password?

Q：How to register the correct role?

Q：How to delete an account?

Q：How to activate the account?

Q：Is there any risk if business deals?

Q：Does wareconn support third-party payment?

Q：How to pay at wareconn？

Q：How does wareconn charge the costs?

Q：How to find cooperated customer to join wareconn together?

Q：How to confirm authorization application sent from customer?

Q：How to search tracking no. of shipment order?

Q：Is it available to download or print the service report?

Q：In oder to meet warranty provider needs, how to view qualifications of service center?

Q：How to apply for authorization if already have cooperated service center?

Q：How to modify product display name?

Q：How to confirm the correct of SN?

Q：How to set up warranty type?

Q：How to delete return address?

Q：What is the difference with on-site support and product return to warranty provider address?

Q：How to build product information?

Q：How to build parts under product information?

Q：What kind of situation need to build warranty card?

Q：How to confirm corresponding warranty provider authorization invitation?

Q：How to view warranty contract set up by warranty provider?

Q：How to view details of warranty card?

Q：How to view service report?

Q： How to solve the issue if there is no warranty condition on the product?

Q：How to solve the issue that the status indicates repition on processing data when processing?

Q：How to solve the issue that warranty period is out of date?

Q：How to solve the issue that the status indicates lack of initial warranty date if processing return claims?

Q：How to find corresponding warranty provider?

Q：How to apply for authorization with warranty provider?

Q：Is it available to process to next service center if needed?