Scenario 1:When the asset is broken, customer F will search for past repair services documents, make an appointment with a technician through phone call and fill in repair application form. After complete the repair services, the service report documents will be provided.
Scenario 2:When the asset part is broken, the internal technician at customer F corporation will replace defective goods, fill in repair application form, and ship the defective products to asset supplier, generating repair services report document. Finally, asset supplier apply for the settlement price.
Solution
The Warconn Warranty Cloud Platform develops a warranty card function to solve this problem. Through the warranty card, the material number, serial number, internal and external service type of the warranty and the start and end time information of the warranty are established. You can view the asset and asset parts warranty card information established by the asset supplier at the warranty setting/product warranty of the customer portal.
Solution
When the asset supplier repair is complete, the failure cause and repair action of the faulty asset and components can be recorded on site through wareconn Warranty Cloud APP.
Solution
Wareconn warranty cloud platform supports uploading repair reports, asset suppliers can upload repair services reports after repair, customers can view the service reports provided by asset suppliers in the progress of service.
Solution
Asset manufacturers in the warranty provider portal statistical accounting / expense accounting office, to view expense settlement. Repair costs can be viewed by ware no., asset supplier, assigned time, warranty job status, warranty terms at the customer's portal.
