Rethinking PLM: Why Service Leaders Need Control of the Digital Thread

Rethinking PLM: Why Service Leaders Need Control of the Digital Thread

For many manufacturers, product lifecycle management (PLM) effectively stops at start-up. Engineering and manufacturing enjoy sophisticated tools for design, configuration, and change management — while service teams responsible for the next 10–30 years of equipment life often operate with fragmented systems, static PDFs, and outdated data.

2026/08/14
Technology
U.S. Telecom Equipment Warranty Expenses

U.S. Telecom Equipment Warranty Expenses

Telecom equipment warranty expenses continued to shrink in 2025, along with the size of the U.S.-based telecom industry itself.

2026/08/07
Technology
U.S. Electronics Warranty Report

U.S. Electronics Warranty Report

The semiconductor industry saw warranty costs rise sharply from 2024 to 2025, while expenses stayed consistent for the other industries in the U.S. electronics sector. Since Apple ceased reporting, warranty costs reported by U.S.-based electronics manufacturers have decreased significantly.

2026/07/31
Technology
Solving the maintenance problems of new energy vehicles

Solving the maintenance problems of new energy vehicles

Inside the workshop of Anhui Ruitong (Ma'anshan) Die Casting Co., Ltd., intelligent robots are producing new energy vehicle parts.

2026/07/31
Warranty
Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Across manufacturing, aftermarket service is undergoing a structural shift. What was once a predominantly reactive, “break-fix” support function is being reshaped into a portfolio of clearly defined, repeatable, and often subscription-based service products. This transition is not merely a commercial innovation; it reflects deeper changes in how industrial organizations view value creation, risk, and customer relationships.

2026/07/21
Warranty
JD Power Research Releases: Warranty Period No Longer a

JD Power Research Releases: Warranty Period No Longer a "Moat"

89.9% of Unauthorized Customers Leave the Warranty Area for the First Time During the Warranty Period, and 60% of Users Directly Circumvent 4S Stores in Their Maintenance Decisions.

2026/07/21
Warranty
European Automaker Warranty Expenses

European Automaker Warranty Expenses

Stellantis almost doubled its warranty accruals from 2024 to 2025, on the back of several large recalls and over €4 billion in changes of estimate.

2026/07/13
Technology
In-depth review of home appliance warranty policies in 2026: Who is truly protecting consumers?

In-depth review of home appliance warranty policies in 2026: Who is truly protecting consumers?

A recent industry report shows that the complaint rate for home appliance after-sales service has been rising for three consecutive years, with nearly 40% of the complaints focusing on two long-standing issues: "too short warranty periods" and "opaque repair costs." This reflects consumers' insecurity about the long-term costs of using home appliances—they think the price is right when they buy them, but when they actually need repairs, they discover that the so-called "warranty" terms contain too many word games.

2026/07/13
Warranty