U.S. Electronics Warranty Report

U.S. Electronics Warranty Report

The semiconductor industry saw warranty costs rise sharply from 2024 to 2025, while expenses stayed consistent for the other industries in the U.S. electronics sector. Since Apple ceased reporting, warranty costs reported by U.S.-based electronics manufacturers have decreased significantly.

2026/07/31
Technology
Solving the maintenance problems of new energy vehicles

Solving the maintenance problems of new energy vehicles

Inside the workshop of Anhui Ruitong (Ma'anshan) Die Casting Co., Ltd., intelligent robots are producing new energy vehicle parts.

2026/07/31
Warranty
Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Across manufacturing, aftermarket service is undergoing a structural shift. What was once a predominantly reactive, “break-fix” support function is being reshaped into a portfolio of clearly defined, repeatable, and often subscription-based service products. This transition is not merely a commercial innovation; it reflects deeper changes in how industrial organizations view value creation, risk, and customer relationships.

2026/07/21
Warranty
JD Power Research Releases: Warranty Period No Longer a

JD Power Research Releases: Warranty Period No Longer a "Moat"

89.9% of Unauthorized Customers Leave the Warranty Area for the First Time During the Warranty Period, and 60% of Users Directly Circumvent 4S Stores in Their Maintenance Decisions.

2026/07/21
Warranty
European Automaker Warranty Expenses

European Automaker Warranty Expenses

Stellantis almost doubled its warranty accruals from 2024 to 2025, on the back of several large recalls and over €4 billion in changes of estimate.

2026/07/13
Technology
In-depth review of home appliance warranty policies in 2026: Who is truly protecting consumers?

In-depth review of home appliance warranty policies in 2026: Who is truly protecting consumers?

A recent industry report shows that the complaint rate for home appliance after-sales service has been rising for three consecutive years, with nearly 40% of the complaints focusing on two long-standing issues: "too short warranty periods" and "opaque repair costs." This reflects consumers' insecurity about the long-term costs of using home appliances—they think the price is right when they buy them, but when they actually need repairs, they discover that the so-called "warranty" terms contain too many word games.

2026/07/13
Warranty
The home appliance service industry is ushering in a new era during the 15th Five-Year Plan period: three emerging markets are driving the industry's shift from

The home appliance service industry is ushering in a new era during the 15th Five-Year Plan period: three emerging markets are driving the industry's shift from "repair" to "value co-creation."

At this crucial juncture as the 15th Five-Year Plan is about to commence, China's home appliance service industry is undergoing a profound strategic transformation. On January 29, the China Household Electrical Appliances Service and Repair Association (hereinafter referred to as "CHA") released the "2026 Forecast of Development Trends in the Home Appliance Service Industry and Emerging Markets" report in Beijing and launched the annual publicity plan of "Intelligent Integration, Media Empowerment, and Trend Towards 2026".

2026/07/06
Warranty
Commercialising Sustainability: Why Aftermarket and Service Sit at the Centre of Circular Value

Commercialising Sustainability: Why Aftermarket and Service Sit at the Centre of Circular Value

Industrial companies are under intense pressure to demonstrate credible progress on sustainability.

2026/07/03
Technology