wareconn establishes a foundation for a reverse logistics management platform related to after-sales service, allowing warranty providers and customers to jointly manage warranty claims, track progress and logistics status, implement spare parts management, and conduct real-time statistical analysis of warranty information, providing comprehensive warranty services. It is mainly divided into two parts:
Warranty providers can be associated with multiple customers, and customers can also be associated with multiple warranty providers, achieving real-time online communication and efficient management of warranty operations. Based on the warranty support services set up by the warranty providers in advance, corresponding warranty conditions are automatically brought out when the customer submits a warranty claim, improving the efficiency of repairs; customers can also conduct fault diagnosis and cross-checking before submitting a warranty claim.
Progress Tracking: Warranty providers and customers jointly track the progress of warranty operations, logistic and spare parts status, and calculating the costs of warranty. Statistics, graphs and interactive dashboards can be custom generated and view real-time information.
Transparent management warranty contract, standardizing rules, and convenient regulation of product warranty conditions.
management of warranty operations - Online submission of warranty claims, automatic approval and assign of RMA number. A complete.
Effective management of spare parts usage and inventory status, to meet the demand of the clients.
Real-time tracking of logistic status, repair progress on one platform.
According to actual needs to generate customized graphs. Various charts such as warranty claim quantity and costs statistics, to intuitively analyze warranty data, and improve strategy-making accuracy.
Use the graphs generated based on historical warranty data to forecast future warranty claims or returns and reduce downtime and cost losses.
Invite customers to register and apply for association.
Warranty settings for products, parts, processes and spare parts
Provide warranty support services for customers to troubleshoot on their own.
Approve claims and manage warranty process.
Approve spare parts orders and implement advance spare parts service.
Track warranty statistics and account for warranty costs.
Invite warranty providers to register and apply for association.
View providers' warranty settings and provide feedback in real-time.
Apply warranty support services for self-troubleshooting verification
Submit warranty claims and track progress of operations.
Purchase warranty spare parts and send out defective products.
View warranty costs and statistics analysis.
