Description

D customer’s motherboard is manufactured under department E by customer H. Due to the component issue on motherboard, department E process return claims and make service center to process repair and testing. However, the repair result indicated that the yield loss rate is higher than 30%. After analysis, there is an issue of component colliding while processing transportation. Nevertheless, service center have a late mail notification to department E.

Manufacturing

Technicians at service center cannot consolidate repair data in time.

Solution

Technicians can record repair related data through progress maintenance function at wareconn.

Manufacturing

The consolidated repair data cannot be provided to department E efficiently and immediately.

Solution

Department E can instantly view the data under ware no. tracking function through warranty provider portal.

Manufacturing

Difficult to know product return time in advance.

Solution

Service center can view historical record of ware no. list through service center portal. Meanwhile, department E can also view it through warranty provider portal.