D customer’s motherboard is manufactured under department E by customer H. Due to the component issue on motherboard, department E process return claims and make service center to process repair and testing. However, the repair result indicated that the yield loss rate is higher than 30%. After analysis, there is an issue of component colliding while processing transportation. Nevertheless, service center have a late mail notification to department E.
Solution
Technicians can record repair related data through progress maintenance function at wareconn.
Solution
Department E can instantly view the data under ware no. tracking function through warranty provider portal.
Solution
Service center can view historical record of ware no. list through service center portal. Meanwhile, department E can also view it through warranty provider portal.
