Repair Services Introduction

Wareconn repair services aims to establish a standardized repair system and provide a management platform for communication and costs settlement between warranty providers and service centers. Maintaining excellent service quality is the core purpose of manufacturers in managing the repair services process. Common pain points in repair services include poor repair quality, unclear service progress, inadequate statistical analysis, unclear station processes, unguaranteed repair support, and unresponsive spare parts management. To resolve these problems, our solutions can be divided into two main parts:

Repair Services Management

Warranty providers can set up engineering information, station processes, return processes, print templates, add operation guidance SOPs, and manage spare parts and materials. They can also review and certify the repair qualifications of service centers to evaluate whether they meet the standards, control the quality of repair services, and ensure compliance with the warranty service quality agreed upon by warranty providers and customers. According to McKinsey's report, implementing standardized repair processes can reduce repair time by 20-50% and increase the productivity of repair engineers.

Repair Services

Service Process Management

Service centers can set up an operator education and training assessment system to ensure repair standards. Through the set station and service processes, and online dispatching field service, they can instantly understand the operation progress of warranty products and field services at designated service centers, estimate the closure time, and generate shipping orders for automatic delivery through API integration. Customized charts can easily view the information of the returns and provide timely feedback on abnormalities, providing customers with comprehensive after-sales repair services, and improving customer satisfaction.

Repair Services

*McKinsey & Co. (2020) The future of maintenance for distributed fixed assets

Advantages

  • Authorization Certification

    Comprehensive service center review and certification system to ensure service quality.

  • Service Settings

    Customize service conditions and settings for each product to refine after-sales management. Training and certification programs are provided for operators to ensure service quality

  • Engineering Support

    Fixture and spare parts management to reduce waste. Interactive operation guidance, eSOP, version control, engineering change management, and quality control to improve work efficiency.

  • Progress Control

    Clear setup of repair stations and standard working hours, repair experience sharing & learning to control service progress easily.

    Quality Control

    Real-time uploading of repair records to make the information transparent, to accelerate the learning curve of operators and improve service quality.

  • Statistical Analysis

    Data visualization charts to view the status of repair operations in real time. Such as TAT and cause of defects analysis can help enterprises to optimize processes, and enhance product quality.

    Functions

    Warranty Provider
    Service Center

    Setup basic qualification system

    Manage Service Agreement

    clearly presents the station process with ease of control

    Easily transfer between warehouse

    The upgrade settings for station

    Print barcodes with one click

    The material lists are easy to maintain

    Track the service progress in real time

    Chart is more intuitive

    Apply for authorization from the warranty provider

    View the stations and service processes set by the warranty provider

    Certification tests to ensure repair quality.

    Easy allocate of spare parts between warehouses

    View the product upgrade rules.

    Record field service details promptly

    Manage and track logistics details

    Real-time tracking and control service progress

    Data presented in clear graphs and improve strategic decision-making accuracy.

    Repair Services

    Process

    Warranty Provider: Enterprises who offering warranty servicer, such as supplier, asset suppliers, agents, etc.

    1

  • Repair Services
  • Invite service center to register

  • 2

  • Repair Services
  • Conduct qualification review and authorization for Service Center

  • 3

  • Repair Services
  • Set up repair stations and service processes, conduct material allocation

  • 4

  • Repair Services
  • Set document templates, upgrade rules, add operation instructions.

  • 5

  • Repair Services
  • Review repair progress in real-time and handle any abnormal situations

  • 6

  • Repair Services
  • Conduct performance evaluation of Service Center based on customer feedback

    Service Center: Any service that covers material, repair, material supply, etc.

    1

  • Repair Services
  • Invite warranty provider to register the platform; apply for the authorization to the warranty provider.

  • 2

  • Repair Services
  • Submit qualification review to warranty provider

  • 3

  • Repair Services
  • Learn warranty provider's repair stations and processes, and apply for material allocation from warranty provider

  • 4

  • Repair Services
  • Warranty providers’ settings apply to station settings to improve service quality and reduce repair costs.

  • 5

  • Repair Services
  • Review warranty claims, update progress instantly, and report any exceptions in real-time

  • 6

  • Repair Services
  • Customized graphs to view repair operations and any abnormal feedback