Wareconn repair services aims to establish a standardized repair system and provide a management platform for communication and costs settlement between warranty providers and service centers. Maintaining excellent service quality is the core purpose of manufacturers in managing the repair services process. Common pain points in repair services include poor repair quality, unclear service progress, inadequate statistical analysis, unclear station processes, unguaranteed repair support, and unresponsive spare parts management. To resolve these problems, our solutions can be divided into two main parts：
Warranty providers can set up engineering information, station processes, return processes, print templates, add operation guidance SOPs, and manage spare parts and materials. They can also review and certify the repair qualifications of service centers to evaluate whether they meet the standards, control the quality of repair services, and ensure compliance with the warranty service quality agreed upon by warranty providers and customers. According to McKinsey's report, implementing standardized repair processes can reduce repair time by 20-50% and increase the productivity of repair engineers.
Service centers can set up an operator education and training assessment system to ensure repair standards. Through the set station and service processes, and online dispatching field service, they can instantly understand the operation progress of warranty products and field services at designated service centers, estimate the closure time, and generate shipping orders for automatic delivery through API integration. Customized charts can easily view the information of the returns and provide timely feedback on abnormalities, providing customers with comprehensive after-sales repair services, and improving customer satisfaction.
*McKinsey & Co. (2020) The future of maintenance for distributed fixed assets
Comprehensive service center review and certification system to ensure service quality.
Customize service conditions and settings for each product to refine after-sales management. Training and certification programs are provided for operators to ensure service quality
Fixture and spare parts management to reduce waste. Interactive operation guidance, eSOP, version control, engineering change management, and quality control to improve work efficiency.
Clear setup of repair stations and standard working hours, repair experience sharing & learning to control service progress easily.
Real-time uploading of repair records to make the information transparent, to accelerate the learning curve of operators and improve service quality.
Data visualization charts to view the status of repair operations in real time. Such as TAT and cause of defects analysis can help enterprises to optimize processes, and enhance product quality.
Invite service center to register
Conduct qualification review and authorization for Service Center
Set up repair stations and service processes, conduct material allocation
Set document templates, upgrade rules, add operation instructions.
Review repair progress in real-time and handle any abnormal situations
Conduct performance evaluation of Service Center based on customer feedback
Invite warranty provider to register the platform; apply for the authorization to the warranty provider.
Submit qualification review to warranty provider
Learn warranty provider's repair stations and processes, and apply for material allocation from warranty provider
Warranty providers’ settings apply to station settings to improve service quality and reduce repair costs.
Review warranty claims, update progress instantly, and report any exceptions in real-time
Customized graphs to view repair operations and any abnormal feedback
