“During the past two decades, the bulk of publication on warranty management is largely based on the perspectives of statistics and operational research separately and most of the authors are academic researchers. There is an imperative to encourage more practitioners to publish their insights to further into warranty management. With the author’s rich academic and industrial experience, Dr Albert Liao’s new book can help university students and practitioners to gain a comprehensive understanding of warranty chain management. The book is supplemented by the introduction of digital transformation and sustainable development in after-sales service management and is an indispensable textbook for corporate trainees and university students. I am honoured to recommend this book.”

“Congratulations! Dr. Albert Liao's new book is very comprehensive and well-written. It frames the growing importance of automotive electronics on warranty, and how that changes what used to be purely mechanical into something electronic, hardware vs. software vs misuse or misconfiguration, and how that affects NTF, which continues to trouble enterprises. The book exhaustively covers the fundamentals of warranty management, including claims management, warranty insurance, warranty costs, warranty fraud, and warranty law. In general, the book is very thorough and comprehensive, recommended for enterprise training about warranty management.”

“The book contains extensive important and useful materials on warranty management. It would be a good contribution to the literature on warranty analysis. Congrats to the author to integrate a wide range of content in addition to the latest technology trend on industry4.0 applications, and extend service coverage to product end-of-life period. The book will help readers to analyze warranty data.”