Customer M is the world’s largest computer software provider. Customer M’s server fails, the customer’s internal system records the failure information, and then reports for repairs through the manufacturer’s warranty system. Manufacturer F determines the type of warranty for the defective product according to the internal system. After the manufacturer receives the defective product, diagnose as defective and ship qualified products back to customers.
Solution
Wareconn warranty cloud platform and the customer's internal system API stringing, customer M in the internal system can submit a warranty claim through the API interface back to the wareconn warranty cloud platform and automatically assign order no. by warranty module function.
Solution
Wareconn warranty cloud platform automatically mine manufacturer F shipping data, manufacturer F in the wareconn warranty cloud platform set up warranty type, etc. , when receiving customer warranty claims, automatically match warranty services according to the warranty contract.
Solution
Wareconn warranty cloud platform combines the whole process of after-sales service, supports spare parts management, can be used on the wareconn warranty cloud platform for spare parts management or spare parts shipped in advance to customers, shorten service time.
Solution
Wareconn warranty cloud platform support service report upload, service record, failure code record, etc. , and has the function of statistical summary, to help industrialists reverse operation, improve product quality.
