A solution that connects three roles Warranty Provider, Customer and Service Center create an end-to-end warranty lifecycle
Warranty providers set up warranty settings to support pre-authorized claims
Warranty providers set up repair stations flow to customized repair process for customers. Service centers will repair product according to pre-set station flow
Introduction of warranty cloud platform
Equip with warranty knowledge, raise efficiency and help economy growth
Equip with repair services knowledge, improve service level, exceed customer expectation
Pre-set warranty settings, product information, and warranty contract to provide warranty service for customers
Based on warranty settings, when customer claim a warranty, system will automatically diagnose warranty content and track the warranty process.
Set up station flow and failure code to make repair process much more efficient
Based on warranty settings, service centers follow station flow, and can also view real-time stations charts.
Explains defining SN origin-parsing rules and packing restrictions so origins print correctly on labels
Explains how to create accounts, grant entitlements to accounts, and deactivate accounts
Explains creating labels and binding them to stations so service centers can print them
Explains uploading, editing, and deleting work instruction SOPs visible to service center operators
Explains adding product serial numbers to a warranty blacklist via single or batch upload
Explains creating product and part records, batch uploading them, and binding complete units to parts
Explains configuring part warranty settings after binding product and part definitions together
Explains defining SN parser rules to decode production date, part number, and origin
Explains creating accounts, assigning entitlements, and completing the optimized account purchase process
Explains configuring auto-approval conditions and reviewing warranty claim success and failure scenarios
Covers completing final station, generating shipping order, and finalizing shipment
Guides service centers to upload, bind, and verify heatsink spare part binding records
Explains warranty provider part setup, service center spare part import, replacement, and record query
The service center submits the warranty application on behalf of the customer.
Shows how to create a service center account in Wareconn.
Explains how service centers download fail analysis reports with repair results
Explains how to download station photos by selecting station, flow, and date
Warranty Provider maintains semi-finished part numbers for complete machines. Service center workstations can select the part number source when printing.
Explains batch uploading pallet, box, and packing remark data
Explains how to unassemble incorrectly bound heatsinks and optionally reassemble new units
Explains batch canceling warranty claims submitted via Auto Warranty Claim function
Explains creating test serial numbers via Auto Warranty Claim for testing purposes
Explains correcting mis-upgraded PN/SN by adjusting Engineering Change rules before re-upgrading
Explains setting quality control interception rules based on repair count and location
Explains configuring stations to display incoming and outgoing PN after ECN
Describes adding, supplementing, and auto-generating pre-receipt records with PN, SN, tracking numbers
Explains configuring failure codes, repair codes, and interception reasons applied during service center repairs
Explains configuring defect codes and detection advice for warranty claims and service center reference
Explains setting receipt codes for service centers to record goods status during single receipt
Explains setting repair levels and guidance that service centers follow during repair operations
Explains warranty provider spare parts import, shipment, inventory, and replacement record management for service centers
Explains setting engineering change rules and applying them during service center repair upgrades
Explains warranty provider binds components to Product PN; service center retrieves them by PN for repair/replacement/supplement.
Explains warranty provider sets quality control interception conditions; service center executes interception during operations.
Explains creating workstation print templates and binding them to stations for label printing
Explains uploading operational instruction SOPs for models and stations referenced during single-unit operations
Explains setting up equipment fixture types and binding them to workstations to assist operations
Explains setting test machine testing time and viewing elapsed and remaining time at service centers
Explains warranty provider binds attachments to PN and stations; service center verifies actual receipts during operations.
Explains setting standard labor time per PN and workstation, comparing it with actual time
Explains configuring safety stock levels for service center spare parts using custom or calculated methods
Introduction of wareconn warranty cloud solution for asset warranty management and claim
Coming soon
