Insights

Latest

Selected

Warranty Data-Driven After-Sales Upgrade: Data Statistics
2026/09/18

Service centers must simultaneously track four interlocking metrics every day — intake, output, WIP, and average TAT — that are all tightly interconnected: if intake volume consistently exceeds output volume, WIP will inevitably pile up quickly, which in turn drags down TAT.

After the EU Right to Repair Directive Takes Effect: How Should Companies Choose the Right Repair Management Tool to Turn Regulatory Pressure into an After-Sales Service Advantage?
2026/09/18

In the previous article, we broke down the structural impact of Directive (EU) 2024/1799 on product scope, spare parts supply periods, warranty extension logic, and information disclosure obligations. This article turns to what companies actually need to do: as the rules take effect across the EU simultaneously from July 31, 2026, what sequence should companies follow to comply? What requirements does the European online platform for repair impose? What functions should be evaluated when assessing a repair management system? What advantages come from choosing the right tool? The article closes with how the wareconn platform can help companies navigate this transition.

The New EU Right to Repair Takes Effect: How Should Businesses Rebuild After-Sales Service?
2026/07/31

Back in March 2023, when the European Commission first floated its Right to Repair (R2R) proposal, the industry reacted with alarm.

Impact of the EU Right to Repair Proposal on Enterprises-Part Two
2026/07/29

On March 22, 2023, the European Commission officially adopted a new proposal Right to Repair (R2R), which is a common rule advocating for product repair by reducing waste to save consumers expenses, while supporting the goal of sustainable consumption under the European Green Deal [1].

All

Warranty Data-Driven After-Sales Upgrade: Data Statistics

Service centers must simultaneously track four interlocking metrics every day — intake, output, WIP, and average TAT — that are all tightly interconnected: if intake volume consistently exceeds output volume, WIP will inevitably pile up quickly, which in turn drags down TAT.

2026/09/18
After the EU Right to Repair Directive Takes Effect: How Should Companies Choose the Right Repair Management Tool to Turn Regulatory Pressure into an After-Sales Service Advantage?

In the previous article, we broke down the structural impact of Directive (EU) 2024/1799 on product scope, spare parts supply periods, warranty extension logic, and information disclosure obligations. This article turns to what companies actually need to do: as the rules take effect across the EU simultaneously from July 31, 2026, what sequence should companies follow to comply? What requirements does the European online platform for repair impose? What functions should be evaluated when assessing a repair management system? What advantages come from choosing the right tool? The article closes with how the wareconn platform can help companies navigate this transition.

2026/09/18
The New EU Right to Repair Takes Effect: How Should Businesses Rebuild After-Sales Service?

Back in March 2023, when the European Commission first floated its Right to Repair (R2R) proposal, the industry reacted with alarm.

2026/07/31
Warranty Data - Driving the Transformation of After-Sales Service-Part One

Under the drive of the Industry 4.0 era, the basis of the corresponding transformation opportunities for after-sales service lies in data. Whether it's enterprises focusing on the development of connected products, the transformation of XaaS business model, digital transformation, installation excellent, resilient supply chains, omni-channel services, the deployment of digital twins as service enablers, or providing intelligent analytics, these all increase the importance of warranty data acquisition and analysis. Especially when facing the emergence of new technology products, geopolitical supply chain reorganization, and the shift of the customer experience economy, the overall industry strategy is gradually shifting from product-centric to customer-centric intelligent experiences[1].

2026/07/29
Warranty Data - Driving the Transformation of After-Sales Service-Part Two

Under the drive of the Industry 4.0 era, the basis of the corresponding transformation opportunities for after-sales service lies in data. Whether it's enterprises focusing on the development of connected products, the transformation of XaaS business model, digital transformation, installation excellent, resilient supply chains, omni-channel services, the deployment of digital twins as service enablers, or providing intelligent analytics, these all increase the importance of warranty data acquisition and analysis. Especially when facing the emergence of new technology products, geopolitical supply chain reorganization, and the shift of the customer experience economy, the overall industry strategy is gradually shifting from product-centric to customer-centric intelligent experiences[1].

2026/07/29
Impact of the EU Right to Repair Proposal on Enterprises-Part One

On March 22, 2023, the European Commission officially adopted a new proposal Right to Repair (R2R), which is a common rule advocating for product repair by reducing waste to save consumers expenses, while supporting the goal of sustainable consumption under the European Green Deal [1].

2026/07/29
Impact of the EU Right to Repair Proposal on Enterprises-Part Two

On March 22, 2023, the European Commission officially adopted a new proposal Right to Repair (R2R), which is a common rule advocating for product repair by reducing waste to save consumers expenses, while supporting the goal of sustainable consumption under the European Green Deal [1].

2026/07/29
Innovation in Product Warranty Management - Part One

Under the guidance of Industry 4.0 and intelligent technology, the era of emerging technology trends has arrived. Whether it is robot technology or artificial intelligence, automation, advanced materials and manufacturing, the Internet of Things, cloud co

2026/07/29