When customers process return claims, always need to wait 1 to 2 weeks to arrive at service center. However, customer cannot track the process and view details of product return. Meanwhile, service center cannot get materials ready in advance. In addition, service center can only report service progress and provide service report via mail since its system does not support with customer’s system.
Solution
Wareconn system will be associated with warranty provider, customer and service center, when customers sent defective products, the service center portal can view progress, so materials can be prepared in advance and also prepare related matters.
Solution
Since there is a function of warehousing to confirm whether the product with PPID is correct at wareconn through service center portal, it makes whole process more transparent.
Solution
The service center can process work record and generate service report under progress maintenance through service center portal. Meanwhile, the warranty provider can view service report under ware no. tracking function through warranty provider portal and customer can view service report under service progress function through customer portal.
Solution
Based on the warranty contract and actual material consumption, it leads a solution to consolidate related costs according to ware no. or PPID through warranty provider portal.
