Introduction

wareconn warranty cloud provides a communication platform for warranty providers, customers, and service centers to manage after-sale service.

On the SaaS-based platform you can manage warranty contracts, warranty claims, real-time progress tracking, spare parts management, service center certification, field service management, and use data analysis to statistically analyze warranty data, monitor product yield, and intelligently simulate risk analysis for repairs to enhance enterprise's industrial competitiveness.

By using warranty management, repair services, Apps for mobile devices, and data analysis , enterprises can easily manage the process of RMA, the multi-system integration and the global service capability for after-sales markets means wareconn is suitable for various industries for strategic decision making to achieve the goal of Industry 4.0, empowers product lifecycle and value chain management and services, and continuously improves operating performances.

Warranty Cloud

Countries

Warranty Cloud

Corporation

Warranty Cloud

Users

Warranty Cloud

Industries

Warranty Cloud

Operating time

Warranty Cloud

Inventory turnover

Warranty Cloud

Automation

Warranty Cloud

Downtime

*IDC (2021) Worldwide Asset Performance Management Software Forecast, 2021–2025: Market Growth Momentum Propelled by Ecosystem Expansion

Functions

Warranty Management

Experience the one-stop product return between warranty provider and customer

Repair Services

Find certified service center by qualification review

Data Analysis

Mining your business data by warranty cloud.

AM APP

A Complete Asset Management Solution: assets inventory + maintenance + on-site repair + call for vendor repair + data analysis

FS App

Provides an intelligent solution for scheduling and dispatching

Why Us?

Data analysis

Warranty Cloud

Data mining, clarify, and structural reorganizing Warranty Data

Users can select the data to analyze from the massive warranty data generated by WM and RS, filter and restructure them into a data set that can be analyzed and forecasted. After obtaining the data, users can apply data verification function and obtain meaningful analysis results.

Data Analysis
Warranty Cloud

Warranty Data Statistics and Analysis Based on Established Dataset

Automatically generate statistical graphs for product lifecycle, failure code, and product batch repair quantity based on the established dataset. It can also perform statistical analysis on part replacement quantity and lifespan. Users can complete preliminary data analysis based on the charts.

Data Analysis
Warranty Cloud

Calculate quality indicators and compare product quality from multiple dimensions.

Data analysis can quickly calculate quality indicators such as MTBF, reliability rate, product failure rate, WCR, etc. and generate quality graphs from multiple dimensions such as product, batch, machine, part, month, etc., helping users understand the product quality and identify the issues accordingly.

Data Analysis
Warranty Cloud

Applying various mathematical methods, establish product failure models and forecast the failures.

The data analysis function applies both non- and parametric methods to establish exclusive failure models for each machine/product. Among them, the parametric method applies the Weibull distribution model widely used in reliability engineering to forecast failures or repairs. Users can perform maintenance or quality improvement in advance based on the results.

Data Analysis
Warranty Cloud

Cost-effective solution through simulated warranty conditions

The platform can calculate and analyze all the expenses occurred in the repair process, and categorize and graph them accordingly. It can also forecast the costs based on the results of warranty and spare parts. wareconn also has a warranty simulation function, where users can adjust the warranty period, item costs, and product quality data based on the conditions in order to assist in making warranty strategies for new products.

Data Analysis

Customer Stories

Warranty Cloud

Solutions

Warranty CloudPain Points 

M customer as the top one in data center field needs to process service through multiple systems

No integrated system for tracking a complete servicing process

Easy to lose FA report due to off-line discussion

No cloud-based solution for third-party service center connection

Warranty CloudTotal Solution 

With API support, enable quick response to process and state communication

Flexiable service modes support

API

Warranty Service

Spare Parts

data upload

View Details

Warranty CloudPain Points 

Difficult to manage and track historical service records

Scattered offline Execl records, resulting in consolidation inconvenience

No systematical collection on analysis report from OEM/ ODM

Easy to lose quality report from different customers

Warranty CloudTotal Solution 

Handle batch RTV business by clicks
Available to eliminate unecessary return with failure analysis procedure'

Warranty Report

After-sales Products Information

Service Record

View Details

Warranty CloudPain Points 

No systematic management for the warranty contract between customers and suppliers

Unavailable to track the service status

Spend much time on expense settlement and chart creating

Inconvenient to real-time track the operation progress

Warranty CloudTotal Solution 

Deploy relaible gloabal service network
Simplify servicing process by integration and purify warranty management by automation

Warranty Contract

Service Record

Warranty Costs

View Details

Warranty CloudPain Points 

No system records the warranty information of all asset and spare parts

Easy to lose paper file maintenance reports

Messy cost settlement operation and difficult to summarize the quality status

Unable to manage the entire warranty process in one system

Warranty CloudTotal Solution 

Clear warranty information on every asset
Warranty claims, contract management, service record and bills are avaialbe to share on one-stop platform

Warranty Card

Warranty Cloud APP

Service Record

Warranty Costs

View Details

Warranty CloudPain Points 

No connection between manufacturers and service center to make preparations in advance

Chaotic process on the defective and spare parts delivery process

Separate and various service report to be mailed repeatedly or omitted

Manual summarize the maintenance costs and charts analysis

Warranty CloudTotal Solution 

Enhance everything by change nothing
Combine world-wide service resources and cooperate with build-in systems

Service Progress

Online Feedback

Service Record

Warranty Costs

View Details

Warranty CloudPain Points 

Unavialble to summarize various maintenance information in time, and find out the batch defectives immediately

Delayed communication on the physical maintenance data

Manual maintenance data is difficult to find historical record

Difficult to predict product return and prepare fixtures and manpower arrangements in advance

Warranty CloudTotal Solution 

Fulfill data consolidation and transparency
Save communication time and find out the core value of warranty claims

Progress Maintenance

Progress Tracking

Maintenance Records

View Details

Insights

News

Partners

Channel Partners

After-Sales Service Solution
Recruiting Channel Partners!

wareconn will provide technical support to integrate with channel partners existing systems and provide customers with a full flow from manufacturing to after-sales.

JOIN US

Warranty Management