When there is a broken issue on electronic components or electronic appliances, customer need to notify supplier related information such as PN, D/C, Lot#, Qty, defect cause by mail and wait for RMA no. manually. After shipped defective products by customer, supplier will process defect reason analysis, mail a service report and discuss for further improvement.
Solution
On wareconn warranty cloud ,the same supplier account can be associated with more than N customer accounts, when the client has defective products, customers claim warranty on platform, the system will automatically determine IW or OOW.
Solution
All customer after-sales products information will be stored in the warranty provider portal / statistical accounting / job statistics, according to the ware no. , repair customers, assigned time or self-order number.
Solution
Component supplier record analysis process and improvement solution to generate service report of ware no., customers can also view report in customer portal.
