Determine repair eligibility quickly
Whether a product is in scope and a defect is repairable requires consistent decision logic.
Helping businesses build a complete R2R after-sales service management system
When a consumer requests a repair, can your business —
Whether a product is in scope and a defect is repairable requires consistent decision logic.
Stock levels, supply periods and delivery times must feed directly into repair decisions.
Quotes must be issued in a standard format and stay unchanged during the lock-in period.
Choosing repair extends the warranty automatically; start and end dates must be set by the system.
Timelines, costs and outcomes must be fully retained so you have evidence when audited.
Directive (EU) 2024/1799 applies in all Member States from July 31, 2026.
Repairs are still required after the warranty expires.
Goods sold in 2022 must be repaired today, too.
Spare parts must be offered at reasonable prices,
with indicative prices published on a free website.
When the manufacturer is outside the EU,
its representative, importer or distributor steps in.
From adoption in 2024 to review in 2031, the application date is not the only one to watch.
The regulation turns repair from an optional service into an obligation. Beyond the legal text, businesses need four management capabilities.
Businesses must handle consumer repair requests more efficiently and assess product, warranty and repair conditions.
R2R sets requirements for spare parts and tools, so businesses must make sure the parts needed for repair can be obtained.
R2R stresses transparent repair information, so businesses must manage repair data and prices more systematically.
Once a product enters repair, its records, warranty status and follow-up responsibilities must be fully traceable.
Article 5 sets out a three-step test. Unless repair is impossible, the absolute repair obligation applies.
Warranty, repair, spare parts and service data in one management system, so compliance becomes part of daily operations.
Manage every repair request in one place, with full records from intake and assessment to closure.
Keep repair parts traceable, with stock, supply periods and delivery times updated in real time.
Make repair costs transparent and manageable, with standard quotes and tracked validity periods.
Keep repair and warranty status in sync, with post-repair extensions calculated automatically.
Connect your global repair network so in-house, franchised and third-party repairers work to one standard.
Turn every repair into usable data for quality improvement and spare parts forecasting.
| R2R requirement | European online platform for repair | wareconn | Business value |
|---|---|---|---|
| Consumer search and matching visibility(Art.7) | ✓ | ✓ | More repair requests |
| Platform registration and regular contact updates(Art.7) | ✓ | ✓ | No manual upkeep |
| One-click ERIF request for consumers(Art.7) | ✓ | ✓ | Faster quote response |
| Three-step repair obligation check (Annex II / in or out of warranty / repairable)(Art.1, 5) | ✓ | Consistent, auditable decisions | |
| Supply chain liability tracking (manufacturer / authorized representative / importer / distributor)(Art.5) | ✓ | Clear accountability | |
| Standard quotes with automatic 30-day lock-in tracking(Art.4, Annex I) | ✓ | Consistent, transparent quotes | |
| Diagnostic fee deduction(Art.4, Recital) | ✓ | Accurate, consistent totals | |
| 12-month warranty extension with start/end dates and proactive notice(Art.10, 13, 16) | ✓ | Expiry tracked and notified automatically | |
| Spare parts stock and temporary replacement management(Art.5) | ✓ | More efficient parts allocation | |
| Four types of website disclosure + case record retention(Art.5, 6, 15) | ✓ | Less scattered information |
Data comes from the system, with no manual upkeep.
Records are instantly available, with no last-minute evidence gathering.
Transparent quotes become a commitment you can communicate.
Standard output, with parameters for each country's integration.
The European online platform for repair is expected to launch in 2027, and repair data must be exchanged in a standard format.
wareconn acts as the key intermediary layer, ensuring compliant data transfer.
Integration follows technical specifications published by the EU and each Member State.
How the Right to Repair affects businesses and how to respond.
Work back from regulatory requirements to system needs, and the key criteria for evaluating repair management tools.
Read article →Legislative progress, Germany's transposition, the three-tier liability chain and an action guide for businesses.
Read article →Background of the proposal, its scope and the initial impact on manufacturers.
Read article →How after-sales operations can respond, and the role of data management.
Read article →Information on Directive (EU) 2024/1799 on this page is compiled from public EU sources for reference only and does not constitute legal advice.
