I. User Profile:

Cloud Enterprise Product Manufacturer: F Manufacturer (Warranty Provider)

A leading manufacturing company of cloud enterprise product such as server, data storage offers after-sales service.

Brand Company: M Customer (Customer)

A worldwide brand company with numerous data centers have after-sales service on cloud enterprise product such as server, data storage, purchased from F manufacturer.

II. Issue Description:

Scenario：M customer at different data centers in different regions process parts return 

to have F manufacturer check and request RMA no. through mail. 

F manufacturer will check inventory status, provide RMA no. through mail, and ship spare parts in advance. 

After got RMA no. and spare parts from F manufacturer, M customer will ship those corresponded defective parts back to F manufacturer. 

In addition, M customer should consolidate all warranty information and report manually for further analysis.  

Pain Points:

1.     No unified system for customer and manufacturing system for the consolidation of warranty information and defective parts information

2.     Easy to lost several mails on RMA no. assignment, spare parts shipment and logistics information and status

3.     Difficult to control and track service process and repair progress

4.     Easy to lost lots of warranty report

III. Wareconn Solution:

1.     M customer could process warranty claims in “Warranty Claims” at customer portal. If information matched, M customer will immediately get automatic ware no. After got ware no., M customer could view service status and defective parts information in “Warranty Claims/ Service Status”.

2.     F manufacturer could view RMA no. status in “Ware No. Track”, ship spare parts in advance in “Spare Parts Management” and view logistics status in “Warehousing/ Record”

3.     Service center could view service and repair status in “Progress Maintenance” or “Ware No. List”.

4.     M customer at different data centers in different regions could view or export warranty report in “Summary Report” for further analysis.

IV. Benefits:

1.     Save more time on ware no. assignment, spare parts shipment tracking, defective parts information discussion and repair progress

2.     Transparent warranty information, service process, service progress, logistics status on spare parts and defective parts, and summary report. Reduce documents and mail processing time.

3.     One-stop warranty plan of warranty claims, warranty operation, warehousing, ware no. tracking, summary report and repair record. Reduce communication and discussion time around 3 to 5 days.

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