I. User Profile:
Cloud Enterprise Product Manufacturer: F Manufacturer (Warranty Provider)
A leading manufacturing company of cloud enterprise product such as server, data storage offers after-sales service.
Worldwide Associated Service Center : B Service Center (Service Center)
An associated with F manufacturer service center have professions in repair and collect different failure code such as NTF/ PID/ VID on cloud enterprise product
II. Issue Description:
Scenario：D customer process product return to have B service center check and repair. According to pre-set station flow binding with product P/N, engineers at B service center collect, make judgement on defected products such as NTF/ PID/ VID and start to repair by go through station flow. During repair process, engineers at B service center record detailed repair and testing information manually
Pain Points:
1. No system to consolidate different regions service centers’ contact information, repair record and station flow
2. Easy to have human negligence on repair record or station flow
III. Wareconn Solution:
1. According to pre-set station flow, service center start to repair product and track repair progress in time. Available to find service center contact information in “Authorization”, repair record in “Statistics/ Ware No. List” and station flow in "Service Condition/ Service Term"
2. All repair record and station status will be real-time saved in wareconn when processing repair service. No any worries on record lost.
IV. Benefits:
1. Transparent service center contact and warranty information, service process, repair record and station flow. Reduce repair service processing time.
2. One-stop warranty plan of warranty claims, warranty operation, warehousing, ware no. tracking, repair record, station flow. Reduce communication and confirm time around 3 to 5 days
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