I. User Profile:

Cloud Enterprise Product Manufacturer: F Manufacturer (Warranty Provider)

A leading manufacturing company of cloud enterprise product such as server, data storage offers after-sales service.

Brand Company: A Customer (Customer)

A worldwide brand company with approximate 60 data centers and 190 end customers have after-sales service on cloud enterprise product such as server, data storage, purchased from F manufacturer.

II. Issue Description:

Scenario：

The business model is parts return with "Advance Exchange Service" type. A customer needs to receive spare parts within 5 days.

A customer at different data centers in different regions process parts return at RMA portal to have F manufacturer check and release RMA no.

F manufacturer will off-line check inventory status to ship spare parts. After shipped, F manufacturer will fill in shipping information at RMA portal.

After received spare parts, A customer will ship those corresponded defective parts back to F manufacturer. 

In addition, A customer needs to consolidate the warranty information and report of all manufacturers manually for further analysis.  

Pain Points:

1.   Several RMA system for F manufactuer and corresponded SI site, resluting in information consolidation difficulties

2.     Difficult to review defectives authorization before accept defectives shipping back to F manufacturer

3.     Spend much time to search for the logistics information of spare parts shipping

4.     No unified system to track defectives repair progress

5.   A Customer, F manufactuerer and corresponded SI site take much effort on manual consolidation of RMA report

6.   Difficult to control spare parts inventory status

III. Wareconn Solution:

1.   RMA System Integration: one wareconn platform for the connection between A customer, F manufacturer and corresponded SI site

2.     Shipping system Integration: available to well managed and reviewed defectives authorization before shipping back to F manufacturer

3.     Logistics System Integration: available to view logistics historical record and process automatic receiving process

4.     Uunified System: one wareconn platform for defectives information consolidation

5.   Dashboard: Clearly get to know complete RMA data between customer and F manufacturer 

6.   Parts Inventory: F manufacturer could clearly review customer using record of spare parts

IV. Benefits:

Based on integration strategy of system, RMA info, defectives info and logistics info, it both benefits A customer at different data centers in different regions and F manufacturer:

1.     Save more time on ware no. assignment, spare parts shipment tracking, defective parts information discussion and repair progress by using different system

2.     Transparent warranty information, service process, service progress, logistics status on spare parts and defective parts, and summary report. Reduce documents and mail processing time.

3.     One-stop warranty plan of warranty claims, warranty operation, warehousing, ware no. tracking, summary report and repair record. Reduce communication and discussion time around 3 to 5 days.

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