I. User Profile:

Equipment Supplier: U Supplier (Warranty Provider)

A worldwide supplier of manufacturing and mechanical equipment, which is dedicating in research design and offer after-sales service

Customer: F Customer (Customer)

A leading manufacturing company of cloud enterprise product such as server, data storage.

II. Issue Description:

Scenario：There is an error code calling from high speed mounter equipment at F customer’s factory. 

F customer is trying to find out error code meaning and U supplier’s  contact information from variable corporate suppliers to make phone communication and reservation with U supplier. 

Then, F customer process warranty claims through documents. After service complete, U supplier mail service report to F customer about detailed actions and provide repair costs.

Pain Points:

1.     No system to consolidate suppliers’ contact information, error code meaning and warranty information on products or parts

2.     Easy to lost warranty claims sheet and service report document

3.     Unavailable to have repair costs consolidation on products or parts

4.     Non-transparent warranty claims and progress between suppliers and customers

III. Wareconn Solution:

1.     Find supplier contact information in “Warranty Provider List”, error code meaning in “Warranty Claims”, warranty information in “Warranty Card”

2.     When there is an error code, F customer could process warranty claims in “Warranty Claims”, view service progress in “Service  Status”and track service report uploaded by supplier in “Ware No. Track”

3.     Supplier could consolidate repair costs in “Warranty Costs”to make customer view it in “Operation”

IV. Benefits:

1.     Transparent warranty information, service process, service progress, warranty provider contact information and service report. Reduce documents and mail processing time.

2.     One-stop warranty plan of warranty claims, warranty operation, warehousing, ware no. tracking, service report and repair costs. Reduce communication and confirm time around 3 to 5 days.

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