Customers claims multiple warranty for defective product repair, the operation is kind of waste of time.

Customers claims multiple warranty for defective product repair, the operation is kind of waste of time.

Solution

Wareconn warranty cloud platform and the customer's internal system API stringing, customer M in the internal system can submit a warranty claim through the API interface back to the wareconn warranty cloud platform and automatically assign order no. by warranty module function.

Manufacturers provide warranty services through multiple systems, warranty type search is complex.

Manufacturers provide warranty services through multiple systems, warranty type search is complex.

Solution

Wareconn warranty cloud platform automatically mine manufacturer F shipping data, manufacturer F in the wareconn warranty cloud platform set up warranty type, etc. , when receiving customer warranty claims, automatically match warranty services according to the warranty contract.

The warranty process is not standardized, and there is no systematic record tracking for the imports and exports of spare parts.

The warranty process is not standardized, and there is no systematic record tracking for the imports and exports of spare parts.

Solution

Wareconn warranty cloud platform combines the whole process of after-sales service, supports spare parts management, can be used on the wareconn warranty cloud platform for spare parts management or spare parts shipped in advance to customers, shorten service time.

Failure code information is not recorded.

Failure code information is not recorded.

Solution

Wareconn warranty cloud platform support service report upload, service record, failure code record, etc. , and has the function of statistical summary, to help industrialists reverse operation, improve product quality.