Service center cannot predict product return information to get materials ready in advance.

Service center cannot predict product return information to get materials ready in advance.

Solution

Wareconn system will be associated with warranty provider, customer and service center, when customers sent defective products, the service center portal can view progress, so materials can be prepared in advance and also prepare related matters.

"Since there is no system to confirm product return information, service center need to mail each of product PPID to confirm with customer.

Solution

Since there is a function of warehousing to confirm whether the product with PPID is correct at wareconn through service center portal, it makes whole process more transparent.

Service center report can only be provided via mail.

Service center report can only be provided via mail.

Solution

The service center can process work record and generate service report under progress maintenance through service center portal. Meanwhile, the warranty provider can view service report under ware no. tracking function through warranty provider portal and customer can view service report under service progress function through customer portal.

Service center need to put much effort on the consolidation of all related costs manually and the differentiate of IW/OW product return.

Service center need to put much effort on the consolidation of all related costs manually and the differentiate of IW/OW product return.

Solution

Based on the warranty contract and actual material consumption, it leads a solution to consolidate related costs according to ware no. or PPID through warranty provider portal.