Dear Wareconn Warranty Cloud Users,
Wareconn Warranty Cloud platform has optimized the Spare Part Support (SPS) feature as of May 7, 2026. Details are as follows:
1. Feature Overview
A new "Auto-Close After Shipment" function has been added to Spare Part Support. This feature allows the system to automatically close a warranty claim once all Serial Numbers (SN) under that claim have been shipped (including single, bulk, or API-triggered shipments).
Upon the initial activation of this switch, the system will provide a notification and automatically perform a bulk closure for all historical shipment data that meets the criteria.
2. Application
Warranty Provider
3. User Manual:
3.1 Authorizing Auto-Close for Customers
Path: Warranty Provider → Warranty Management → Customer Management → Customer Mgt → Related to case closure
Select the target customer and click the "Settings" icon (Picture 1).
Enter the "Closure Authorization" page, check the "SPS Auto-Close" option, and click the "Save" button (Picture 2).
(Picture 1)
(Picture 2)
Thank you for your continued trust and support of the Wareconn Warranty Cloud platform. We will keep improving our features to provide you with a more efficient and flexible service experience. For any questions or suggestions, please feel free to contact us.
