Service Life-cycle Management

Service Life-cycle Management

Service life-cycle management is defined by IDC as the process of servicing a product or an asset through its lifetime. This includes customer support, service request, service planning, service execution and field service, spare parts management, warranty management, and recalls. SLM is no longer a silo unto itself, data from the aftermarket can be leveraged by other applications to better inform the enterprise and deliver value to customers across their journey with the service organization. Service life-cycle management consists of a broad set of activities that impact issue resolution, customer satisfaction, asset uptime, productivity, and derived value. Source: “ IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment”

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In response to the ESG trend, enterprises are actively promoting energy-saving and carbon reduction management, especially in the environment of global supply chain restructuring. While considering energy-saving, are they also facing challenges in effectively managing assets? With the rise of Industry 4.0, the management mindset under the demographic dividend of the past few years may also need to accelerate digitization. In addition to implementing Manufacturing Execution System (MES), how should the corresponding asset management system be selected? Is it just to digitize asset management-related operations (inspection, maintenance, repair), or can it effectively improve asset reliability, reduce unexpected downtime, and even improve asset utilization value through data analysis of asset maintenance processes? Research indicates that asset maintenance costs can account for anywhere from 0.5% to 25% of enterprise revenue [1]. The choice of digitized system management will seriously affect the enterprise's operating performance and profitability.

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Innovation in Product Warranty Management - Part Two

Under the guidance of Industry 4.0 and intelligent technology, the era of emerging technology trends has arrived. Whether it is robot technology or artificial intelligence, automation, advanced materials and manufacturing, the Internet of Things, cloud co

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Under the drive of the Industry 4.0 era, the basis of the corresponding transformation opportunities for after-sales service lies in data. Whether it's enterprises focusing on the development of connected products, the transformation of XaaS business model, digital transformation, installation excellent, resilient supply chains, omni-channel services, the deployment of digital twins as service enablers, or providing intelligent analytics, these all increase the importance of warranty data acquisition and analysis. Especially when facing the emergence of new technology products, geopolitical supply chain reorganization, and the shift of the customer experience economy, the overall industry strategy is gradually shifting from product-centric to customer-centric intelligent experiences[1].

Innovation in Product Warranty Management - Part One

Innovation in Product Warranty Management - Part One

Under the guidance of Industry 4.0 and intelligent technology, the era of emerging technology trends has arrived. Whether it is robot technology or artificial intelligence, automation, advanced materials and manufacturing, the Internet of Things, cloud co

Selection and Challenges of Asset Management System - Part Two

Selection and Challenges of Asset Management System - Part Two

In response to the ESG trend, enterprises are actively promoting energy-saving and carbon reduction management, especially in the environment of global supply chain restructuring. While considering energy-saving, are they also facing challenges in effectively managing assets? With the rise of Industry 4.0, the management mindset under the demographic dividend of the past few years may also need to accelerate digitization. In addition to implementing Manufacturing Execution System (MES), how should the corresponding asset management system be selected? Is it just to digitize asset management-related operations (inspection, maintenance, repair), or can it effectively improve asset reliability, reduce unexpected downtime, and even improve asset utilization value through data analysis of asset maintenance processes? Research indicates that asset maintenance costs can account for anywhere from 0.5% to 25% of enterprise revenue [1]. The choice of digitized system management will seriously affect the enterprise's operating performance and profitability.

Warranty Data - Driving the Transformation of After-Sales Service-Part One

Warranty Data - Driving the Transformation of After-Sales Service-Part One

Under the drive of the Industry 4.0 era, the basis of the corresponding transformation opportunities for after-sales service lies in data. Whether it's enterprises focusing on the development of connected products, the transformation of XaaS business model, digital transformation, installation excellent, resilient supply chains, omni-channel services, the deployment of digital twins as service enablers, or providing intelligent analytics, these all increase the importance of warranty data acquisition and analysis. Especially when facing the emergence of new technology products, geopolitical supply chain reorganization, and the shift of the customer experience economy, the overall industry strategy is gradually shifting from product-centric to customer-centric intelligent experiences[1].

Impact of the EU Right to Repair Proposal on Enterprises-Part One

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On March 22, 2023, the European Commission officially adopted a new proposal Right to Repair (R2R), which is a common rule advocating for product repair by reducing waste to save consumers expenses, while supporting the goal of sustainable consumption under the European Green Deal [1].

Impact of the EU Right to Repair Proposal on Enterprises-Part Two

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On March 22, 2023, the European Commission officially adopted a new proposal Right to Repair (R2R), which is a common rule advocating for product repair by reducing waste to save consumers expenses, while supporting the goal of sustainable consumption under the European Green Deal [1].